A fully integrated ticketing system across the whole platform — IT, operations, field and customer tickets in one queue, each tied to the loan account, branch or asset it concerns. SLAs, routing, escalation and resolution, with every step auditable.
IT incidents, ops tasks, field issues and customer complaints in a single system — no four tools that don’t talk.
Every ticket linked to a loan, borrower, branch, asset or officer — context is one click away, not a search.
Per-category SLA timers, escalation matrices and supervisor overrides — breaches surface before they happen.
Category- and skill-based routing, round-robin queues and reassignment with a full audit of who touched what.
Complaints flow in from FinConnect and FinAssist; FinAudit exceptions become CAPA tickets.
A knowledge base and canned responses so common issues close on first touch, consistently.
See Trackr with tickets flowing in from across the suite — SLAs, routing and resolution in one demo.
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