FinConnect is a grievance management and contact-center platform integrated directly with Finpage. Inbound and outbound calls, ticket handling, IVR, and RBI-compliant grievance workflows — all in one place, already handling thousands of calls a day across 5+ years in production.
Soft-phone integrated with the Finpage® customer record. Click-to-call, auto-logging, wrap-up codes. Dialer queues for outbound campaigns and recovery call-outs.
Every customer touch becomes a ticket. SLA timers, category routing, escalation matrices, supervisor override — all auditable, all tied back to the loan account.
Configurable IVR trees for self-service (balance, EMI due date, statement), post-call CSAT capture, and intelligent routing based on language and loan product.
Built around RBI's grievance redressal framework — Internal Ombudsman workflows, turnaround tracking, principal nodal officer dashboards, and statutory reports.
FinConnect is channel-agnostic. Whether a customer calls, WhatsApps, emails, or texts — it all lands in the same queue, tagged to the same loan account.
See FinConnect running against real Finpage® customer accounts. Demo covers call handling, ticket SLAs, and RBI compliance reporting.